Data We Collect and Why It Matters
When you register, we collect your name, email address, phone number, and the payment method you connect — whether that's DANA, OVO, or GoPay. Each time you make a deposit or request a withdrawal, transaction metadata such as wallet ID, amount and timestamp is logged so
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we can verify and reconcile your account accurately. We also collect device identifiers and session data when you access the lobby from your phone or browser, which helps us detect unusual login attempts and keep your account secure. If you contact our support team, the messages
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and attachments you send are stored for the duration of the conversation and a reasonable period after. We do not sell your personal data to third parties for marketing purposes. Data is processed to operate your account, process payments, respond to support queries, and comply with
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applicable legal obligations where local law requires. Retention periods vary by data type: payment records are kept as long as required by applicable financial regulations, while session logs are cleared on a rolling basis. You can request a copy of the data we hold about you,
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or ask us to delete it, by contacting support directly through your account dashboard. Processing is limited to what is strictly necessary to deliver the service.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.